Privacy Policy
Last updated: October 17, 2026
Radium Chalet Ltd. (“we”, “our”) operates the website radiumchalet.ca. This policy explains what personal information we collect and how we use it. We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
Information we collect
- Contact form: when you send us a message through our contact form, we collect your name, email address, and the contents of your message so we can respond to your inquiry.
- Bookings: reservations are processed through our booking partner WebRezPro. Their privacy policy applies to information you enter in the booking engine.
- Website analytics: we use privacy-respecting analytics to understand how visitors use our site (pages visited, approximate location, device type). This data is aggregated and does not identify you personally.
- Cookies: our site uses a small number of cookies for security, caching, and remembering basic preferences. You can disable cookies in your browser settings.
How we use your information
We use your information only to respond to inquiries, manage reservations and guest communications, and improve our website. We do not sell your personal information to third parties.
Data retention
Contact form messages are kept only as long as needed to handle your inquiry. Information you provide at check-in (such as card details taken as a damage guarantee) is discarded 24 hours after checkout, as described in our policies.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us:
Radium Chalet Ltd.
5063 Madsen Road, Radium Hot Springs, BC V0A 1M0
Phone: (250) 341-4149
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.