RADIUM CHALET
Frequently Asked Questions
Real answers from our actual policies. Anything else? Call (250) 341-4149.
What are check-in and check-out times?
Check-in 4:00 PM – 10:00 PM with contactless options; check-out before 11:00 AM. Front desk open 8:00 AM – 10:00 PM daily. Arriving after 10 PM? Contact us in advance and we’ll arrange it.
Is parking free?
Yes — free on-site parking right outside your door, no reservation needed, cleared in winter.
Can I bring my pet?
Pets are welcome on request. We keep a designated pet-friendly suite on the main floor (no stairs). Service animals are exempt from fees. Pets may not be left unattended in rooms.
What is the cancellation policy?
Cancellation terms are shown before you confirm in our secure booking engine and on your confirmation email. To change an existing reservation, call (250) 341-4149.
What’s in the kitchenette?
Every suite: microwave, mini-fridge, electric kettle and toaster — plus housekeeping on request.
Is there WiFi?
Free WiFi in every room and throughout the property.
Do rooms have fireplaces and balconies?
Many suites include a fireplace and a private balcony or patio — ask when booking if it matters to you.
Is the property smoke-free?
Yes — all rooms and indoor areas are 100% smoke-free, with a dedicated outdoor smoking zone for guests who smoke.
What payment methods do you take?
We accept cash, Mastercard, Visa and all major cards. Damage guarantee: we take your credit card details at check-in as a guarantee against damage. No deposit amount is held — you are only charged for the cost of any damage found, and your card details are discarded 24 hours after checkout.
How do I reach you in winter?
Check DriveBC for highway conditions; winter tires are required on BC highways Oct 1–Apr 30. If weather delays you, call us — we’ll work with you.